Received two parking tickets, 3 months after issued, totalling in £250. No way to cancel on the website and refuse to pick up the phone.Update: See the ‘sorry, not sorry’ response below. But at least it was reliable and didn't decide to magically disappear from the road in a puff of smoke. At this stage we are aware that you wish to pursue quite considerable financial compensation, and as this is something we can't agree to, we await your formal approach to the address provided privately. Unfortunately, late returns do sometimes happen with car-sharing, despite the steps we put in place to limit inconvenience and deter poor time-keeping. Zipcar UK seemed to be the solution being the major in the city. | Read 661-680 Reviews out of 1,348 First PCN was attached to email, letter dated 2nd of feb....I received first notification email of this 2nd of March!!! Hi Tamas, we reached out privately for information so we could see what the situation was here, but sadly we never heard back. Since then, I have had problems in 20% of my bookings, ranging from dirty cars (half-eaten food left behind, etc.) Zipcar is one of the largest car-sharing companies in the world. After management change the bullying case against the team leader was swept under the … A free inside look at company reviews and salaries posted anonymously by employees. The PCN was issued for parking the car in its designated Zipcar bay but Zipcar offered me no opportunity to dispute or even to pay the fine at the reduced early rate. Zipcar was founded in 2000 It aims to resolve disputes within 30 days. Not a good advert for the service. Washington DC, United States of America. When i reported the issue on the phone they told me the charge is £150 and 3 weeks later they send me another email saying that they are charging me an extra £114... absurd charges! They sat on the PCN for 2 months and then just debited the money on the same day they notified me by email. As for the second PCN they just charged my account (for the same sort of PCN)?! if you want a car rental experience whose only selling point should be convenience then look elsewhere.To respond to the reply below:I don’t mind being asked to park in accordance to the rules, but your customer service rep came across as rude and condescending when I asked for clarification on the rules.I actually can’t remember the last time I got a zipcar that didn’t have rubbish left inside. Here is some... What To Know Before Your First Trip. Write a review. Only the latest review will count in the company's TrustScore. Zero stars.Took £145 out of my account for a PCN. We’ve provided some common queries below for some extra insight. But at least it was reliable and didn't decide to magically disappear from the road in a puff of smoke. When I got there walked around for 20 mins looking for car. Always the same “reset your password” each time amounts of $150 is attempted to be taken. Please allow us to chase this up for you to see where the snag may have come. I applied through an employee referral. Have been receiving awful customer service from Zipcar and has been a comfort to see so many similar stories on this forum. I’ve had a Zipvan die on me on the motorway (the clutch gave out) too. The customer service team has no way of contact the violations team apart from by email..which they clearly don't monitor or are so poorly staffed that these take forever to read. I could not park in the permit areas or go park/private pay and display car parks. You told us of your intention to appeal the parking ticket with the council, and that was the last we heard. Zip car is an absolute disgrace of a company and the audacity to deduct money from someones account without their consent is a national disgrace. It’s now the 9th of March and I’ve had no correspondence from the council. He was given a second car, but when it came time to buy gas for it, the credit card Zipcar provides for that purpose didn't work. All rights reserved. I’ve used a van a few times that has had the same sticky oil on the interior wood panelling, despite being told it would be looked at. I could not park in the permit areas or go park/private pay and display car parks. Protect yourself with the UK’s most popular car hire excess insurance provider (by online traffic share 2019). We will contact you privately to establish your application email address. You’d expect customer services to have a list of other available spaces or car parks. Hi Callum, we agree that there are few things more frustrating that when somebody parks, unauthorised, in a bay allocated for a Zipcar vehicle you are using. FAQ - Ask us a question. I was instructed to endlessly drive around London until I found a council pay and display. Night shift is peaceful except for the bullying from the team leader. Meanwhile I am still unfairly out of pocket £145, I cannot appeal for a ticket I have rights to, whilst Zipcar continue to allow this to happen to (what looks like from the awful reviews) MANY customers. It does sound like you have been through a rotten run of finding vehicles left in an unfavourable condition, for which we really apologise. We would like to fervently apologise for this. Equality shouldn’t be up for debate. Could have got a black cab a lot cheaper than the £54 charged ? Zipcar looked at your account and insisted you were at fault for the violations which triggered the fines. A total of nearly 3.5 million passengers used the airport in 2015, a fall of 6.8% compared with 2014. Don’t treat you as a customer let alone a human and see you as just a number adding to their income. Not a good advert for the service. I'm sure this is all buried in their Ts&Cs but what this amounts to is terrible customer service. | Read 901-920 Reviews out of 1,300 Just avoid them. That’s why Zipcar was an early supporter of LGBTQ organisations and equal rights. Zipcar UK seemed to be the solution being the major in the city. These days there are MANY car sharing options and car rental apps. Utterly useless. Zipcar need to understand that I (bobbybobbo) cannot be held liable for a private parking charge, because the contract I signed does not give Zipcar the right to recover any charges as a result. Hi Mr Lewis, we hate to hear this scathing assessment, and reviewed your recent interactions with us in an effort to learn more. We again apologise for the inconvenience caused, and have said we will revisit our parking guidelines to add even greater clarity. You can contact Zipcar via phone at 1-866-494-7227. I was instructed to endlessly drive around London until I found a council pay and display. Very bad customer service, waiting 3 days to unlock my account. After receiving an email from Zipcar months after the event, I have appealed this and the council contacted me about not having the right to deal with me directly. Zip car is an absolute disgrace of a company and the audacity to deduct money from someones account without their consent is a national disgrace. Zipcar currently operates in ten countries and 43 U.S. states. Please understand, we don't profit in any way from parking charges imposed by local authorities, and we try to be reasonable about all balances due. To tell us about an urgent safety matter, call 0343 222 1234 (call charges may apply) or select the 'safety issues and incidents' option on the form below. It aims to resolve disputes within 30 days. Way past any opportunity to appeal or pay the reduced rate. Customer service representatives are available at this number Monday through Friday from 9:00 a.m. to 5:00 p.m. EST. Don’t treat you as a customer let alone a human and see you as just a number adding to their income. Zipcar Contact Q&A. Rates include insurance, fuel, London Congestion Charge and up to 60 free miles per day, helping residents and businesses save on the costs and hassle of car ownership. When this happens we do our best to find a workable alternative, and contact members urgently, although at 11.30pm we email rather than call. Shame as Zipcar is such a great idea. The lawsuit was dismissed in 2010, after U.S. District Judge Nathaniel M. Gorton found that every penalty except an inactive-user charge is legal. I I totally get that it is my responsibility but quoting me an astronomical amount where their support page says that if that happens the cost is £75 + cost of labour and labour. Please understand, we don't profit in any way from parking charges imposed by local authorities, and we try to be reasonable about all balances due. It can take months for tickets to get redirected so hopefully a successful appeal will still be possible. Write a review Write a review Reviews 1,070 Write a review. I called them and was told I would receive an email explaining why, I never did receive an email, then I called a week later to be told I went into a bus lane. If no one else has reserved the car for the time slot following yours you can reply to their text and they'll extend your time. I do appreciate that many of these things are beyond your control but something that isn’t is the manner in which your reps talk to customers, and it is often not good. Join the 1,300 people who’ve already contributed. Please allow us to chase this up for you to see where the snag may have come. Sustainability looks good on you. Wish I could put 0 stars - TERRIBLE company. We frequently close accounts of members who don't respect the wider community so please don't think we take such reports lightly. For millions of Londoners, the costs and stress of owning a car in the city just aren’t worth the benefits that come with it. Hi Tamas, we reached out privately for information so we could see what the situation was here, but sadly we never heard back. Our Best Rates Guarantee assures you receive the best rates when you book directly with Hertz. As with many of these new & exciting services, there are a lot of questions from new and existing users alike. I tried to extend the rental but it would not let me and I informed them I would be approx 10 mins late? If you need help with your Zipcar immediately, then phone support is the way to go. It operates a code of conduct and will investigate if a member has breached this. Hi Michael, we are truly sorry to hear about the stress caused by PCNs and for the lack of detail in our email responses. I was told that I will receive the ticket from TFL directly which will give me the opportunity to appeal. zipcar.co.uk Visit this website zipcar.co.uk. I tried to extend the rental but it would not let me and I informed them I would be approx 10 mins late? We reached out privately to try and get your account information in order to investigate, but sadly we didn't get a reply. Hi Martin, we absolutely are open for new business! Was this article helpful? Zipcar has fallen apart. We sought further information to confirm this was you, but sadly didn't get a response. This has grave consequences as Bailiffs may be sent to my house to recover now 180 pounds as Zipcar staff are simply not doing anything about my emails. Way past any opportunity to appeal or pay the reduced rate. UPDATE; Zipcar replied to this review without addressing their behaviour in not helping their customers who are financially struggling. Clearly you then had trouble locating your replacement car, which unsurprisingly only added to your frustration - we do hope the driving credit was of some benefit. Rude, unhelpful, expensive and generally broken or filthy. Terrible security. When trying to negotiate with Zipcar was told that monthly instalments for payment was impossible. Zipcar provides automobile reservations to its members, billable by the minute, hour or day; members may have to pay a monthly or annual membership fee in addition to car reservations charges. Read in full, before you try for yourself. Deserves to fail. I’m now faced with getting my account suspended and Zipcar passing on my debt to a collection agency. Alternatively, submit an enquiry via the form below. Receiving a penalty notice 6 weeks after the appeal period is not acceptable and whilst trying to appeal the PCN to be debited by Zip car is not the way a company of their calibre should be doing business. Zipcar parking sign. First and last time I use these as it’s a total rip off? Zip car rebooked me another car I had to walk 20mins to my next destination!!!! Absolutely not worth being with long term, was a joy for about a year and then they try to get what they can from you. I interviewed at Zipcar (Bracknell, England) in August 2018. You can use the Resolver system to help you at every stage. DISGRACEFUL company. With my own Zipcar membership up for renewal this month, I emailed the company at aviosrenew@zipcar.co.uk to ask if I could start earning Avios. I wish there was a zero star option. Hi Phil, we believe you have now been refunded for this parking ticket charge - although it absolutely should have happened much quicker. Received a parking ticket for parking in a non-labelled 'business bay' after I dropped the car off and didn't find out about it until Zipcar took £145 from my account. A Zipcar carshare location with car. Read in full, before you try for yourself. One star is much too much for this sorry excuse for a rental company.Was meant to be moving flat last Saturday, and had a van booked for 10AM. Try Enterprise Car Club instead. (Picture: Zipcar) Car-sharing can help with a lot of those things, so I think there is potential. Taking to the small claims court - see you there!! They sat on the PCN for 2 months and then just debited the money on the same day they notified me by email. It can take months for tickets to get redirected so hopefully a successful appeal will still be possible. They can take what they want out of your bank and get away with it. Apparently they sent this on to the issuing authority, however after following up after not hearing anything for 2 months, Zipcar then proceed to say that in order to appeal they need to transfer liability to me which they can't???? Mmmm, pie. If your complaint is not resolved by Zipcar, you can then package it up and send it to the British Vehicle Rental and Leasing Association. Booked car wasn’t there, called and was told it was on way back 25 mins later I had to call zip car back they told me car was still miles away. Couldn't recommend less. Zipcar is not worth the time or money. You’d expect customer services to have a list of other available spaces or car parks. Please be warned as these situations may be highly damaging to an individual and are very stress inducing which in these times in really not needed!! I used Zipcar very occasionally until they served me up with a full price PCN 2 months after it was issued and deducted the money automatically from my account. Thought Zipcar was an innovative idea for people in central London who do not own cars. Include an address and phone number. Users, if located in a service area, will be able to receive help and make reservations at any point in time. I owe more than £1,600 and cannot get the issue resolved with the car-sharing service Published: 2:00 AM . Applying with a Non-US License in the United States. We would like to fervently apologise for this. We do take these reports very seriously and close the memberships of repeat offenders - such is the importance to us. We’ve provided some common queries below for some extra insight. The PCN is for more than I've spent on Zipcar in 12 months. I have not received the ticket and I did not had an opportunity to appeal but zipcar has taken the money (£130) from my account. I think the van I used previous to this had part of the wing mirror missing. "Unfortunately there is no further information we can offer you regarding this matter. Have been receiving awful customer service from Zipcar and has been a comfort to see so many similar stories on this forum. Read reviews and complaints about Zipcar, including membership, 24/7 member services, hourly or daily rates and more. Hi Mark, as we have explained over email, a couple of members made an honest mistake despite our best efforts to advise them. I really wanted to use your services but have been now waiting 7 working days for the account to go live while the welcome email says I would be contacted within 48 hours? I will never use them again and I will tell everyone I know NEVER to use them. Zipcar’s UK general manager Jonathan Hampson noted that these trends have been recorded at a time when car sales are “continually” falling in the UK, with residents having registered 6.8% fewer vehicles last year than in 2017. Zipcar UK; Still Need Help? Hi Jackie, we're really sorry to hear about the issues you have faced. That’s right, for tomorrow only, between 7am to 10pm, journeys in a one-way Flex e-Golf are free*. This means that it will cover you for regular car hires as well as car club rentals, in Europe. Utterly useless. Hi Ollie, we are really sorry that your moving plans were so disrupted. There may be more reports for "zipcar" For more results perform a general search for "zipcar… Similarly, the UK’s EV stock is estimated to have grown by 54% between 2016 and 2017 to reach 134,000+. Hi Mark, as we have explained over email, a couple of members made an honest mistake despite our best efforts to advise them. THEN I realised £80.00 was taken from my account from ZIPCAR. I was told that I will receive the ticket from TFL directly which will give me the opportunity to appeal. join as an individual. Customer service, meanwhile, was unhelpful throughout this ordeal. Signs were there before Covid 19, but now this business which depended 100% on dependability is no longer reliability. Surely this is illegal for a car rental company?? In effect, Zipcar have built a wall between me and my objective: preventing me from becoming a paying customer, using their service, building up loyalty, and recommending them to others. Zipcar rental car - Washington, DC USA. You cannot use this form for refunds. Zipcar user Michael Krigsman's complaint posted on Zipcar's Facebook page. Who the hell are these people, their worst then bailiffs. It looks like you have had further correspondence back and forth with our Risk team now, which should have provided some reassurance. Clearly you then had trouble locating your replacement car, which unsurprisingly only added to your frustration - we do hope the driving credit was of some benefit. Zero stars - taking to small claims court. That said, we can't allow members to keep using the service while payments are outstanding. Received two PCN’s through via email from Zipcar. I do not recommend anyone to use these and I will be plastering this review across all social platforms because ZIP CAR IS A DISGRACE TO THE UK!!!! I used Zipcar very occasionally until they served me up with a full price PCN 2 months after it was issued and deducted the money automatically from my account. £264 charge for a VW polo replacement key. When you become a Surely this is illegal for a car rental company?? If your appeal is successful then the fee we are obliged to pass on as the vehicle owner, will be refunded. SCAM COMPANYNo way to stop them taking money from my account. We hope this proves the case as we don't profit from violation fees - not even covering our costs. I did the test and passed it successfully. It operates a code of conduct and will investigate if a member has breached this. Members are responsible for a £750 damage fee (£1,000 for higher risk members) per incident, which can be reduced or eliminated with an optional damage fee waiver . | Read 721-740 Reviews out of 1,315 We do take these reports very seriously and close the memberships of repeat offenders - such is the importance to us. I’m tired of paying for the cars where I more often than not find leftover food and rubbish from previous users and the Zipcar Management seems to do absolutely nothing to rectify it, just emails and apologies and no action. Can I use a regular car hire excess insurance policy for car clubs as well, such as Zipcar? We have also increased the frequency and intensity of our vehicle cleaning at this time (zipcar.com/en-gb/blog/COVID-19), so we really hope you will give us a chance to prove ourselves all over again to you. To be clear, we don't make a penny on such incidents - this is actually cost price as its a mobile key coding service - different to a 'standard car' key replacement. Advised by a much more friendly adviser in a different team to send an email query onto the uk violations team but from the looks of this forum they don’t seem to be dealing with this queries in any sort of constructive or fair manner. The same car has been parked in other residents' spaces on the estate. Service is great but have account has been compromised 4 times now. If needed, you may have to submit a color copy of your driver's license and a second form of I Shame as Zipcar is such a great idea. Only the latest review will count in the company's TrustScore. As for the second PCN they just charged my account (for the same sort of PCN)?! Terrible security. Hi Ryan, we really appreciate your loyalty and support over the years. Reservations can be made for as little as one h... What's Included With My Booking. Receiving a penalty notice 6 weeks after the appeal period is not acceptable and whilst trying to appeal the PCN to be debited by Zip car is not the way a company of their calibre should be doing business. No explanation as to why they charged me this way instead but again no opportunity to appeal. These include a large range of companies from big operators such as Hertz and Avis to small independents. Hi Sean, we must stress that the Zipcar systems storing your credentials have never been compromised. Great until something goes wrong.. Zipcar Car Rental Reviews: What To Know | ConsumerAffairs Trending After applying online (and giving my bank details) they asked me to compete online assessment (about rules, safety and driving basics), telling me that it would cost £5 but that they will give me back £15 in driving credit if I passed successfully the test. Reservation email clearly says no such thing - inform ZipCar of this and provide the email by way of evidence...6 weeks later still waiting for a response. Help; Contact Zipcar The quickest route is to search our Help Centre for an answer. First PCN was attached to email, letter dated 2nd of feb....I received first notification email of this 2nd of March!!! Spoke to someone very rude in the accounts department on two occasions who gave me wrong information (lucky those conversations are recorded but he actually accused me of lying!).